Frequently Asked Questions
How much does it cost to become a patient?
We believe that doctors and patients should be focusing on health and wellness, not money. There is an annual membership fee, but unlike many other practices, that’s it. Your membership ensures that there are no additional charges for office visits, virtual care, or any other communication with your doctor. This means that there are no co-pays or other fees that come out of your pocket.
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For more details, please call or text 847-916-8945.
What services are covered by the annual fee?
The following services are included in the annual fee:
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Initial visit with Dr. McLain, including a thorough review of your medical history and a physical examination. During this visit, you and Dr. McLain will collaborate to develop your care plan.
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Sick visits as needed
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Follow-up visits as needed
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Management of chronic conditions and associated office visits.
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An annual comprehensive physical with associated routine blood tests
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Coordination of medical care with specialists (specialist fees are not included but will usually be covered by your insurance plan)
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Tests completed in our office, also known as Point of Care (POC) testing, with immediately available results
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ECGs as needed
Do you take insurance?
No, your membership covers all your visits.
Do I need to keep my insurance?
Yes! Your insurance will be billed directly for lab work that is not part of a physical, vaccines administered in our office, any diagnostic testing not done in our office, specialist visits, emergency room visits, and hospitalizations.​
How and when can I communicate with my doctor?
You may reach Dr. McLain directly during regular office hours via phone, text message or email through our secure app which populates directly into your medical record. You can also reach Dr. McLain directly after hours for emergency care. On occasion, another doctor will respond initially when Dr. McLain is unavailable.
Can I use my HSA to cover costs?
Yes, you can. Concierge care and HSA work well together. As a general rule, if insurance normally pays for it, so will your HSA. In many instances your HSA will cover the entire membership fee.
Will it be difficult to see my doctor in a timely fashion?
No, Dr. McLain will be accessible and appointments will be readily available. Remember, Doctor McLain will only have a limited number of patients to ensure that she can provide specialized care to each and every patient.
How and when can I schedule appointments?
Appointment scheduling is available by phone call, or by sending a message on the secure practice app. Appointments are available on your time – same day or next day availability is typical. Ample time is allotted for appointments.
Will you have access to my medical records and will records generated in your office be available to my other doctors?
Yes. We will have access to the EPIC electronic medical record (EMR) system. If you have been a patient at Northwestern Medicine, all of your medical records will be continue to be available to Dr. McLain. We expect the same to be true for most other health system records as well.
What about emergencies?
Our mission is to keep patients out of the emergency room by providing timely and appropriate care, but emergencies do happen. Patients can receive emergency care at any facility in which they have coverage and Dr. McLain will be available for consultation with any emergency care physicians. Emergency room care will be billed to your insurance.
How do I pay?
Via ACH or credit card. There is a small discount if you use ACH.
If I am hospitalized, how will you continue to participate in my medical care?
Dr. McLain will coordinate closely with the inpatient (hospitalist) team at the institution where you are admitted.